Q What is your typical process for working with a new customer?

A Once initial contact has been made, an in-person visit is scheduled. During this visit the ideas a homeowner might have for their project are discussed, we will also offer some suggestions as needed, and begin the process of figuring out what the total cost to do the work will be. A detailed estimate will be provided complete with materials to be used, allowances for some items, expected timeline, and the overall scope of work to be included. Our bidding process is designed to be turn-key. In other words, the price quoted is the price you will pay unless upgrades are requested, changes to the original scope of work are made, or hidden issues not known at time of quote become an issue.

Q What education and/or training do you have that relates to your work?

A We have been in business going on 31 years. Everything we have learned we have done so through hard work, working with other master tradesman, and possessing an aptitude and love for what we do. When the owner John Havel was younger, he wanted to be a doctor, even went to school for it. But, as is the case in many of our lives, what he thought he would do, being a doctor of people; became being a doctor of homes and businesses, not what he thought he would do.

John is college educated with a General Management degree in business as well as have two minors, one in Human Resources Management and one in International Management.

John has been licensed as a builder since he was 18 years old. He also has had real estate sales training and passed the state test to become licensed to sell real estate although does not currently do so. He is lead certified and know and understand the hazards that lead can cause.

Q Do you have a standard pricing system for your service? If so, please share the details here.

A Every job is different although some of the core work to be done can be the same in many of the projects you might be considering at your home or business. Site conditions, accessibility, material selections, and overall scope of work are often factors that can affect the final price of most projects making it difficult to have a "standard price".

Q How did you get started doing this type of work?

A I started doing this kind of work when I was in my teens. I have always had an entrepreneurial spirit. Working with my grandfather and some of his friends is where I started to get my early training.

Q What types of customers have you worked with?

A I have worked with all kinds of customers. From doctors, lawyers, business owners, and all the rest of us. I take pride in being able to deal with all kinds of personalities, husbands and wives, younger people, older people and in between, all of who demand top notch service at affordable and fair prices.

Q Describe a recent project you are fond of. How long did it take?

A I enjoy most all of the projects we do, so its difficult to choose just one. What I really enjoy is seeing a customers vision of their home or business come to life. A smiling, happy customer is what I am fond of and makes what I do all the more enjoyable.

Q What advice would you give a customer looking to hire a provider in your area of work?

A A customer should ask for references, proper licensing, insurance certificates, how long have been in business etc.

A customer should also ask about those things that they don't understand, things that could bother them during the course of work, start and end times of project and the work day. Anything that comes to mind while interviewing a prospective contractor.

There is no question that is a stupid question, its important to gain as much knowledge as you can about who you might hire; you are going to be trusting them with your home or business for which you have worked hard to obtain for yourself and your family.

Of course, a good contractor should be able to anticipate those things that are of concern to most customers and address them as part of the interview process.

Q What questions should customers think through before talking to professionals about their project?

A Budget, how will it be paid for and how much can we spend?

Can we deal with the upheaval and disruption to our normal routine while work is going on?

Is it prudent to pursue the project? Will we be over priced in our neighborhood if we do the project making it difficult to sell our home in the event we needed to do so.

Will the changes satisfy our needs?

There are many more questions that depend on your own personal needs as well.